Cancellation & Refund Policy

At RingUp (operated by Levra Technologies Private Limited), we are committed to providing a transparent, fair, and seamless consultation experience. We understand that educational schedules change and technical difficulties may occasionally occur.

This Cancellation and Refund Policy outlines your rights regarding session cancellations, consultation credit adjustments, and monetary refunds for recharge purchases processed through our official payment gateway partner, Razorpay.

Because RingUp functions primarily on a flexible, real-time on-demand model:

• Before Connection: If you initiate a consultation request and cancel prior to the consultant answering the call, zero credits are deducted from your wallet balance.
• During Connection: You may end or disconnect a consultation call at any moment. Billing ceases immediately upon call termination. You are billed strictly for the exact seconds the consultation was connected.
• Scheduled Sessions: If a scheduled 1-on-1 language coaching session is booked in advance, clients may cancel or reschedule up to 2 hours prior to the scheduled time without any cancellation penalty.

Users purchase prepaid consultation credit packs (₹99, ₹299, ₹499, ₹999) via Razorpay. We offer financial refunds under the following guidelines:

• Unused Credit Balances: If you purchased a recharge pack and have not utilized the consultation credits, you may request a 100% financial refund within 7 calendar days of the transaction date.
• Partial Unused Balances: In cases of partial usage where a user wishes to close their account, the remaining pro-rata unused credit balance (minus any third-party gateway processing fees) can be refunded upon account verification.
• Duplicate or Erroneous Transactions: If an account is charged multiple times due to a network timeout or payment gateway duplicate charge, the extra transaction will be refunded automatically or upon notification.

If a consultation is disrupted due to a server fault, Agora media gateway outage, or an abrupt consultant disconnect within the initial 60 seconds of a session:

• Any credits deducted for that disrupted minute are automatically restored back to your in-app wallet balance.
• If the system does not auto-credit due to an abnormal network drop, report the session ID to support@ringup-app.org for manual adjustment within 24 hours.

Once a refund request is reviewed and approved by our billing desk:

Depending on the issuing bank's processing cycles, the credit may appear on your bank statement within 5 to 7 working days from the date of refund initiation.

To initiate a refund, please submit a request through any of the following channels:

• Contact Form: Select “Refund & Cancellation Request” on our Contact Page.
• Email: Write directly to billing@ringup-app.org with your registered mobile number, Razorpay Payment ID, and transaction date.
• In-App Support: Open Help Center within the RingUp app and tap “Billing & Refund Ticket”.

Refunds cannot be issued under the following conditions:

• Consultation minutes that have already been completed and delivered satisfactorily by the consultant.
• Accounts that have been suspended or terminated due to explicit violations of our Code of Ethics, harassment, hate speech, or fraudulent behavior.
• Refund requests made after more than 7 days from the recharge transaction date without a valid documented billing error.