Shipping & Delivery Policy

RingUp is an online educational and communication consultation platform owned and operated by Levra Technologies Private Limited. All services provided on our platform—including 1-on-1 language listening consultations, speech evaluation sessions, and prepaid credit packs—are purely digital in nature.

Fulfillment and delivery of consultation services occur entirely electronically:

• Consultation Credit Delivery: When you purchase a recharge pack (e.g. ₹99, ₹299, ₹499, ₹999), the payment is validated in real time via our payment aggregator, Razorpay. Upon successful gateway confirmation, consultation credits are instantly credited to your in-app wallet ledger.
• Live Session Delivery: Once credits are in your account, consultation services are delivered in real time by connecting to verified native language consultants through secure peer-to-peer audio and video transmission.

Our automated billing synchronization delivers purchased credits according to the following schedule:

• Standard Delivery: Instant (typically within 0 to 60 seconds) upon transaction completion on the Razorpay payment checkout.
• Bank Network Delays: In rare cases of inter-bank server latency or asynchronous UPI confirmations, electronic delivery may take between 5 to 15 minutes.
• Instant Usability: Immediately upon credit reflection in your wallet, you can initiate or schedule 1-on-1 consultations without delay.

To verify and access your delivered consultation services:

1. Open the RingUp application on your iOS or Android mobile device.
2. Navigate to the Wallet tab to view your updated credit balance.
3. Browse active consultants on the Home/Discovery screen and tap to start a 1-on-1 audio or video session.

Upon successful payment authorization:

• A digital transaction receipt and order confirmation containing your Razorpay Payment ID are generated automatically.
• Receipts are viewable within your account transaction history and delivered to your registered email address.

If your bank account was debited but your consultation credits have not reflected in your wallet after 15 minutes:

• Ensure your mobile device has an active internet connection, and pull down on the Wallet screen to refresh account state.
• If the balance remains un-updated, email our fulfillment team at support@ringup-app.org with your registered phone number and Razorpay Payment ID.
• Our support desk will reconcile the gateway payment ledger and credit your wallet manually within 2 to 4 business hours.