Terms & Conditions of Service

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “Client”, or “Learner”) and Levra Technologies Private Limited (“Company”, “RingUp”, “we”, “us”), governing your access to and use of the RingUp platform, mobile applications, website, and digital language consulting services.

By downloading the application, accessing our website, creating an account, or purchasing consultation credits, you signify that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the platform.

RingUp provides an on-demand technology platform enabling users to connect with verified freelance language listeners and conversational coaches (“Consultants”) for 1-on-1 audio and HD video consultations.

• Scope of Service: Services include spoken fluency practice, listening comprehension coaching, conversational feedback, accent refinement, and speech evaluation in selected languages.
• Independent Educational Engagement: Consultants are independent professionals. RingUp facilitates connectivity, verification, scheduling, and billing technology. Consultation conversations are educational and communicative in nature.
• Availability: Consultations are provided on an on-demand and scheduled basis subject to consultant real-time availability.

To initiate consultations, you must register for an account using authentic and verifiable contact credentials.

• Eligibility: You must be at least 18 years of age (or have explicit parental/guardian permission) to open an account and purchase consultation credits.
• Account Security: You are responsible for safeguarding your login credentials. RingUp cannot be held liable for unauthorized account access resulting from client failure to maintain credential security.
• Consultant Screening: All consultants must complete identity verification, language proficiency evaluations, and safety checks before being authorized to accept consultation sessions.

Consultations are billed using prepaid consultation credits in your secure in-app wallet:

• Consultation Tariffs: Standard tariffs are ₹20 per minute for Voice Consultations and ₹30 per minute for HD Video Consultations. Billed per second of completed connection.
• Prepaid Recharge Packs: Users purchase consultation credit bundles (e.g. ₹99 Starter Pack, ₹299 Fluency Pack, ₹499 Professional Pack, ₹999 Executive Pack) inclusive of applicable taxes.
• Payment Gateway Partner: All payments are securely processed by Razorpay Software Private Limited via UPI, Net Banking, and Credit/Debit Cards. RingUp does not store or process sensitive card credentials or banking PINs.
• Electronic Delivery: Purchased consultation credits are credited immediately and electronically to your account upon Razorpay payment authorization (instant delivery within 0–15 minutes).

RingUp maintains an uncompromising standard of respect and safety during all consultations:

• Zero Tolerance for Harassment: Any abusive language, sexual misconduct, hate speech, vulgarity, or harassment toward consultants or users leads to immediate permanent termination without credit refund.
• No Off-Platform Solicitation: Users and consultants may not solicit personal payment transfers, bank accounts, or external commercial relationships outside the official RingUp billing ecosystem.
• No Recording: Neither party may record, photograph, screen-capture, or distribute consultation audio or video without explicit prior written authorization.

All cancellations and financial refunds are governed by our dedicated Cancellation & Refund Policy:

• Session Disconnection: If a call ends prematurely due to technical disruptions, billing halts immediately and unconsumed credits remain in your wallet.
• Wallet Refund Eligibility: Users may request a refund for unutilized recharge balances within 7 days of purchase.
• Refund Turnaround: Approved financial refunds are credited back to the original payment source (bank account, UPI, or card) within 5 to 7 business days.

The RingUp software, graphics, branding, algorithms, interface designs, and platform documentation are the exclusive intellectual property of Levra Technologies Private Limited. You are granted a limited, non-transferable, revocable license to access and use the platform strictly for personal educational consultations.

To the maximum extent permitted by applicable Indian law:

• RingUp is provided on an “as is” and “as available” basis without warranties of any kind regarding third-party telecom connectivity or specific examination scores.
• In no event shall Levra Technologies Private Limited be liable for indirect, punitive, or consequential damages arising from session interruptions or third-party network outages.
• Our total aggregate liability under any circumstances shall be limited to the total amount paid by the client for the specific consultation session giving rise to the claim.

These Terms and any contractual disputes arising out of the use of RingUp services shall be governed by and construed in accordance with the laws of India. The courts situated in Bengaluru, Karnataka, India shall possess exclusive jurisdiction over any disputes, claims, or proceedings.

In accordance with the Information Technology Act, 2000 and applicable consumer protection rules, contact our Grievance Redressal Officer for legal and contractual notices: